Shipping policy

Shipping Policy

All Day Off Studios pieces are handmade, embroidered or thoughtfully upcycled in Charleston, South Carolina.

Processing Times

Ready-to-ship orders are typically processed within 3–5 business days. Made-to-order, customized or custom-hemmed pieces may require additional processing time. Any extended turnaround time will be noted in the product description or communicated after purchase.

Business days do not include weekends or holidays.

Shipping

Orders are shipped using the delivery method selected at checkout. Estimated transit times begin once your order has been processed and accepted by the carrier. Please note that carrier delays are outside of our control.

You will receive a shipping confirmation with tracking information once your order is on its way.

Shipping Address

Please double-check your shipping address before placing your order. If you notice an error, contact Day Off Studios as soon as possible. Once an order has shipped, the delivery address cannot be changed.

Day Off Studios is not responsible for orders shipped to an incorrectly entered address.

Lost, Stolen or Delayed Packages

If your package is delayed, lost or marked as delivered but cannot be located, please contact the shipping carrier first using your tracking number. Day Off Studios is not responsible for packages after they have been accepted or marked as delivered by the carrier, but we will gladly help provide any information needed to open a claim.

Damaged Orders

If your order arrives damaged, please contact Day Off Studios within three days of delivery and include your order number, a description of the issue and clear photos of the item and packaging. We will work with you to make it right.

International Shipping

International customers are responsible for any customs duties, taxes or import fees charged by their country. International delivery times may vary due to customs processing.